Frequently Asked Questions!
I just completed my order online, when will I receive it?
This is the BEST news ever! We are diligently working to make sure your order arrives carefully packaged as soon as possible. Our current shipping turnaround is 1-3 business days as we ensure your package meets our quality standards. Depending on your location, most packages normally take 2-10 days to be delivered via USPS or UPS.
Does Pinecone Trading Co. have a return policy?
While we are a small business, it is of the utmost importance that you are satisfied with your purchase. Items may be exchanged up to 5 days after the date of delivery. Merchandise is expected to be in original packaging, with no signs of wear or tear to be considered for an applicable exchange. Please email firstname.lastname@example.org to begin the process. Note, we may ask for pictures of the item to confirm its condition.
I have a question that isn’t listed, who can I reach out to?
We are always happy to help, and would love to connect! Reach out to us at email@example.com, and a team member will get back to you within 2 business days.